About Transportation Time

Because we customize each order by hand, we do not have stock, it usually takes us 3-5 days to make your product.

Shipping services are provided by JUXI or 4PX. Delivery to the United States generally takes 7-14 days, and delivery to other countries in the world takes 14-21days.

*Days stated are calculated as business days.
*When it’s the high peak of demand forlogistics / holiday / festival / disaster / strike / demonstration… it will be slower according to the incidents which we can not control.

Security Guarantee
If your package is lost during overseas shipment, we will re-ship it.
If your package is lost after delivery to the destination country, please contact your local post office for compensation. We will provide information and assist you as much as possible.

This product supports simple customization
This includes custom insole patterns and printed text on the upper, making your shoes unique.
If you have any specific requirements, please contact us before placing an order.

We will take photos of the products you purchased and send them to you before start shipping.

This will allow you to see your exclusive shoes in advance and serve as proof of our shipment.

If the product has a quality issue, please destroy it and we'll send you a replacement free of charge or refund you.
If the product is lost or damaged during delivery, please contact your local post office for compensation, and we'll assist you.
If you don't like the product, we offer a 30-day, no-questions-asked refund, but you need to ensure that the product is not dirty or damaged ，and you'll be responsible for shipping costs.
In any case, please stay in touch with us.

BOKESHOE Guarantee:
Your account and password will only be shared with your selected payment provider. Any operation will be participated in and verified by you personally. Your personal information will be strictly protected.
Your address information will only be used by BOKESHOE and logistics companies to send packages. Our logistics partners are Shanghai Juxi and Guangdong 4PX. We will protect the security of your payment information together.